> ## Documentation Index
> Fetch the complete documentation index at: https://docs.growthxai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Imports Troubleshooting and FAQ

> Answers to common questions about search, CSV and connection imports.

## Why is my search import taking days?

Search imports run from a real LinkedIn account, so they follow the same safety rules as everything else. The job fetches **one page every 20–90 minutes**, only during the sender's working hours, and within its daily **search page** limit. A large search can take several days. Click **Check search** before starting to see the estimated duration.

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## Why did my import stop before all results were fetched?

LinkedIn only returns a limited number of search results: **1,000** for a Classic search and **2,500** for Sales Navigator. A **capped** badge on the job means it reached that limit.

✅ **Solution:** Split your search into smaller searches, for example by location or seniority, and import each one separately.

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## Why can't I choose a sender for a search import?

Only **connected** LinkedIn senders are listed. If a sender shows **Re-login needed** or another problem, fix it first. See [Sender Statuses and Errors](/senders/sender-statuses-and-errors).

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## The sender shows "no search budget today"

The sender has used all of today's search pages. The limit depends on its warm-up level, from 5 pages a day at level 0 to 80 at level 5. The import continues on the next working day.

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## My CSV won't upload

Check that:

* The file is **.csv, .tsv or .txt** and is **50 MB or smaller**. Split larger files.
* The **first row is a header row**, and there's at least one data row.
* You've mapped a **LinkedIn URL**, **LinkedIn public identifier** or **email** column. One of these is needed to spot duplicates.
* No field is mapped twice ("Mapped twice").

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## Why were some CSV rows skipped?

Rows with **no LinkedIn identifier and no email** can't be matched, so they're skipped. The duplicate check before importing shows how many rows this affects.

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## Will importing overwrite my existing leads?

No. Leads that already exist are **merged**: their existing data is kept, and only empty fields are filled from the file.

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## How are duplicates detected?

In this order: **LinkedIn identifier** (upper and lower case count as the same), then **work email**, then **personal email**. A lead is stored once per workspace.

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## Does importing connections use invitation or message limits?

No. It reads one page of up to 100 connections per hour, and doesn't touch invitation or message limits.

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## Nothing was imported from a post

* LinkedIn does not share who **reposted** a post, only who reacted and who commented. Pick at least one of those two.
* The sender must be able to see the post. Try opening it while signed in as that account.
* A post with few reactions and no comments simply has few people to import.

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## My repeating import didn't run

* Check the sender is still connected. A schedule whose sender was removed says so in the **Repeating imports** table.
* Each run adds **only new people**. If nobody new has appeared since the last run, the job finishes with nothing imported, which is correct.
* Runs are checked every 15 minutes and still obey the sender's working hours and daily search budget.

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## Update-only mode didn't create the leads I expected

That is what it is for. **Update only** never creates anyone: it matches on LinkedIn URL or email and changes just the columns you chose. Switch to **Create and update** if you want new people too.

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## Can I stop an import?

Yes. In the jobs table, click **Pause**, **Resume** or **Cancel**. Cancelling keeps the leads already imported, but a cancelled job can't be restarted. Start a new import instead.

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## Why aren't my imported leads being contacted?

Importing only adds leads to the workspace. To start outreach, **enroll** them in an active sequence. See [How to Launch a Sequence and Enroll Leads](/sequences/creating-managing-sequences/launch-and-enroll-leads).

## Related articles

* [Uploading and Importing Leads](/crm-lead-management/importing-leads)
* [Why Were Leads Skipped When Enrolling?](/sequences/sequence-troubleshooting/why-were-leads-skipped)
* [Managing Your Leads](/crm-lead-management/crm-features-use-cases/managing-leads)