> ## Documentation Index
> Fetch the complete documentation index at: https://docs.growthxai.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Inbox Overview
> Read and answer every LinkedIn and email conversation across all your senders in one place.
The Inbox collects conversations from every sender you can see. It has three panes: the conversation list, the open conversation, and a **Lead** panel with the prospect's details and pipeline controls. On smaller screens the Lead panel opens as a slide-over from the panel icon.
## Finding conversations
The list has a **Search conversations** box and these filters:
| Filter | Options |
| -------- | ------------------------------------------------------------------- |
| Sender | **All senders** or one sender |
| Sequence | **All sequences** or one — every conversation that sequence started |
| Client | **All clients** or one client (only when the workspace has clients) |
| Intent | **Any intent** or one [intent](#intent) |
| Channel | **All channels**, LinkedIn, Gmail, Outlook, IMAP |
| Chips | **Unread**, **Mine** (assigned to you), **Archived** |
Clicking a number on the [Replies report](/reports/reports-overview) opens the Inbox filtered to exactly those conversations.
Filters are remembered between visits; the search box isn't. Each row shows the lead, time since the last message, the sender, the intent, and a preview of the last message ("You: …" if you sent it).
### Keyboard shortcuts
| Key | Action |
| --------------------------------------- | ---------------------------- |
| `j` / `k` | Next / previous conversation |
| `e` | Archive or unarchive |
| `u` | Mark as unread |
| `Ctrl` + `Enter` (`⌘` + `Enter` on Mac) | Send the reply |
## Intent
Every incoming message is classified automatically, and a one-line AI summary appears in italics under it. The intents are **Interested**, **Question**, **Not now**, **Not interested**, **Out of office**, **Wrong person**, **Unclear** and **Unclassified**.
If the AI got it wrong, click the intent badge in the thread header and pick the right one.
An **Interested** or **Question** reply automatically creates a follow-up task, due in 4 hours, for whoever owns the conversation. Only one open follow-up is created per conversation. See [Tasks](/sequences/creating-managing-sequences/manual-tasks-and-ai-drafts).
If AI isn't configured for the workspace, new messages are marked **Unclear** instead.
An **Out of office** reply is handled differently from the rest: rather than ending the sequence, it pauses the lead and resumes them after 7 days, or on the return date if the auto-reply names one. See [sequence settings](/sequences/creating-managing-sequences/how-to-build-a-sequence#out-of-office-replies).
## Which step started this?
Under each automated outbound message:
> Founders Q3 · Step 3: Follow-up message · via Jane Doe
Click the step to open the sequence at exactly that step. If the lead is pinned to an older version, you see the version they are actually on.
On an incoming message: **Replying to Step 3**, so you can see at a glance which of your messages earned the answer.
Messages a teammate sent by hand read **Sent by Alex** instead. That distinction matters beyond the Inbox: a reply to a teammate's manual message is conversation, not a campaign reply, and it is [not counted](/reports/metric-definitions#replies) in reply rate.
## Working a conversation
The thread header has:
* **Open lead**: go to the full lead page.
* **Assign**: give the conversation to a teammate, or set it back to **Unassigned**.
* **Convert**: turn the reply into a **Task**, a **Tag**, a **Stage change**, or **Re-enrol in sequence**.
* **Mark as unread** and **Archive / Unarchive**. Both move you on to the next conversation.
Opening a conversation marks it read.
**Convert** needs the conversation to be linked to a lead. If it isn't, use **Create lead from this conversation** in the Lead panel first.
## Replying
Type in the reply box and press **Send**. Email conversations also get a **Subject** field, prefilled with "Re: …".
* **Attachments:** up to 5 files per message, 20 MB each.
* **Limits:** replies don't count against a sender's daily limits.
* **Edit or delete (LinkedIn only):** you have **60 minutes** after sending. A countdown shows how long is left.
* **Send booking link:** offered in one click when the reply is classified *interested*, using the [sender's booking link](/sequences/creating-managing-sequences/booking-and-call-tasks).
* **Tracking:** email replies you write by hand are **not** tracked for opens and clicks by default. A one-to-one reply doesn't need a pixel, and it can hurt deliverability. Change it per mailbox under [email settings](/email-management/email-deliverability#tracking-on-manual-replies).
The reply box is replaced by a message explaining why when:
* The workspace is suspended
* You don't have **can reply** permission (an Owner turns it on for you in [Members](/subscription-and-billing/team-management))
* The sender was removed, or is disconnected and needs to log in again
## When a lead replies, everything stops
A reply on **any channel, to any sender** ends every live enrollment that lead has, with the status **exited replied**, and cancels their queued steps everywhere. An email reply stops the LinkedIn follow-up. A reply to one sender stops the others.
That is the default. Three things change it:
* The sequence has **Stop when the lead replies** turned off (it's on by default).
* Its reply scope is set to **only stop the sender they replied to**.
* The lead's current step is marked **send always**.
A sequence set to **Hold for review** pauses the lead instead of ending them, and puts a **Held reply** task on the list. One click resumes the sequence or exits the lead. See [sequence settings](/sequences/creating-managing-sequences/how-to-build-a-sequence#when-a-lead-replies).
Your manual replies from the Inbox are always sent.
## The Lead panel
Name, headline, title and company, location, email, phone, and a **LinkedIn** link. Badges show **Do not contact** or **Unsubscribed** when they apply. Stored [profile data](/ai-and-data/profile-enrichment) — About, past roles, skills, recent posts — is shown when it has been collected.
The connection between this lead and this sender: **Not connected**, **Invite pending**, **They invited**, **1st degree**, **Blocked** or **Invalid**. Below it are the invite, accept, withdraw and reply history and the lead's relations with your other senders.
The sequence the lead is in, its current step and when the next action is due. You can **Pause**, **Resume** or **Exit** it. Exiting cancels the queued actions. **Enrol** (or **Enrol in another**) puts the lead into an active sequence; sequences that don't include this sender in their pool are marked *(sender not in pool)*.
Add or create tags, set the **Stage** and **List**, and toggle **Do not contact**. Marking someone do-not-contact stops every sender from contacting them and ends their live enrollments. You can still reply manually.
Open tasks for this lead, with overdue ones in red. **+ Create task** adds a follow-up with a title, notes, a due time (24 hours by default) and an assignee.
You can also triage the Inbox from Claude. Ask "any pending replies?" and it drafts answers for you to approve. See [Claude connector](/integrations-api/mcp-connect-claude).
## Related articles
* [Troubleshooting Inbox Issues](/inbox-and-manual-messaging/inbox-troubleshooting)
* [How Manual Tasks and AI Draft Approvals Work](/sequences/creating-managing-sequences/manual-tasks-and-ai-drafts)
* [The Reports Page](/reports/reports-overview)
* [GrowthxAI Outreach MCP — Connect Claude](/integrations-api/mcp-connect-claude)