> ## Documentation Index
> Fetch the complete documentation index at: https://docs.growthxai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Inbox Issues

> Fixes for when you can't reply, can't see conversations, or intents aren't being set.

## I can't reply to a conversation

The reply box is replaced by a message explaining why. Common reasons:

| Message                                                   | Cause                                     | Fix                                                                                          |
| --------------------------------------------------------- | ----------------------------------------- | -------------------------------------------------------------------------------------------- |
| *You do not have reply permission in this workspace*      | **Can reply** is turned off for you       | Ask the Owner to turn it on in **Settings → Members**                                        |
| *Sender … is Re-login needed / Error …*                   | The conversation's sender isn't connected | Reconnect the sender. See [Sender Statuses and Errors](/senders/sender-statuses-and-errors). |
| *The sender for this conversation is no longer available* | The sender was removed                    | You can't reply from this sender any more                                                    |
| *This workspace is suspended*                             | Billing problem                           | See [Payment Troubleshooting](/subscription-and-billing/payment-troubleshooting)             |

***

## I can't see a conversation

* **Check your filters.** Filters are remembered between visits. Clear the sender, client, intent and channel filters, and the **Unread**, **Mine** and **Archived** chips.
* **Check Archived.** Archived conversations only show with the **Archived** chip on.
* **Check your client scope.** Members and Client viewers only see the clients they're assigned to.
* **Is the sender connected?** New messages only arrive while the sender is connected.

***

## Replies aren't getting an intent or AI summary

If AI isn't set up for the workspace, new messages are marked **Unclear** and no summary is added.

✅ **Solution:** An Owner can check the AI row under **Settings → Workspace → Platform setup**. You can always set the intent by hand by clicking the intent badge in the conversation header.

***

## I can't edit or delete a message I sent

You can only edit or delete **LinkedIn** messages, and only within **60 minutes** of sending them.

***

## "Convert" says to create a lead first

The conversation isn't linked to a lead yet. Click **Create lead from this conversation** in the Lead panel, then try again.

***

## An attachment won't send

Each message can have up to **5 attachments**, each up to **20 MB**.

***

## Replies from new people aren't creating leads

Check that **Create leads from inbound messages** is on under **Settings → Workspace → Behaviour** (only the Owner can change it).

## Related articles

* [Inbox Overview](/inbox-and-manual-messaging/inbox-overview)
* [Sender Statuses and Errors](/senders/sender-statuses-and-errors)
* [Team Management](/subscription-and-billing/team-management)