> ## Documentation Index
> Fetch the complete documentation index at: https://docs.growthxai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rotate Sender Explained

> Give a lead a second chance from a different sender when the first one doesn't connect.

Not every invitation gets accepted. The **Rotate sender** step lets another sender in your pool try the same lead, so one unanswered invitation doesn't end the conversation.

## How it works

When a lead reaches a **Rotate sender** step:

1. Their current enrollment is **completed** with the reason *rotated*.
2. A **new enrollment** is created for the same lead with the **next sender in the pool**.
3. The new enrollment starts at the step you chose in **Restart from**.

A lead can only have one live enrollment per sender, so rotation never doubles up on the same account.

## Settings

| Setting                    | Default        | What it does                                                                        |
| -------------------------- | -------------- | ----------------------------------------------------------------------------------- |
| **Restart from**           | —              | The step the new sender starts at, usually **Visit profile** or **Send invitation** |
| **Max rotations per lead** | 2 (range 0–10) | How many times a lead can be passed to another sender                               |

## Typical use case

```text theme={null}
Send invitation → Wait for connection (14 days)
                    ├─ connected  → Send message → …
                    └─ no connect → Withdraw invitation → Rotate sender (restart from: Send invitation)
```

If sender A's invitation isn't accepted within 14 days, it's withdrawn, and sender B sends a fresh invitation.

## Rotate sender vs. Change sender

|                               | Rotate sender           | Change sender                                 |
| ----------------------------- | ----------------------- | --------------------------------------------- |
| Starts a new enrollment       | Yes                     | No                                            |
| Jumps back to an earlier step | Yes (**Restart from**)  | No, continues with the next step              |
| Picks                         | Next sender in the pool | Next sender in the pool, or a specific sender |

## Q: Does the pool need more than one sender?

Yes. With only one sender in the pool, there's nobody to rotate to.

## Related articles

* [Sequence Nodes](/sequences/creating-managing-sequences/sequence-nodes)
* [How to Build a Sequence](/sequences/creating-managing-sequences/how-to-build-a-sequence)
* [Enrollment Statuses: What Each One Means](/sequences/sequence-troubleshooting/enrollment-statuses)