> ## Documentation Index
> Fetch the complete documentation index at: https://docs.growthxai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Troubleshooting

> What happens when a payment fails, and how to get your workspace running again.

## What happens when a payment fails?

1. **Past due.** An amber banner appears across Outreach: *Payment is past due.* Everything keeps working.
2. **7 days later: suspended.** A red banner appears. The workspace becomes **read-only** for everyone, and **all senders pause**. Nothing is deleted.
3. **Paid again.** Once the subscription is active, senders resume automatically and the workspace is writable again.

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## How do I fix a failed payment?

1. Click **Update billing** in the banner, or go to **Settings → Billing**.
2. Click **Manage billing** and update your payment method.
3. Once the payment goes through, the banner disappears and senders resume on their own.

Only the workspace **Owner** can do this. If you're not the Owner, ask them.

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## My senders are paused with "billing suspended" or "trial expired"

These senders can't be resumed by hand. They resume **automatically** once the subscription is active. On the sender's **Danger** tab, the **Resume** button is disabled with a note explaining this.

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## Can my team still read conversations while suspended?

Yes. Everything stays readable. You can't reply, import, enroll or change anything until billing is fixed.

***

## Will I lose any data?

No. Suspension pauses senders and blocks changes, but nothing is deleted.

## Related articles

* [Subscription Management](/subscription-and-billing/subscription-management)
* [Pricing Plans](/subscription-and-billing/pricing-plans)
* [Sender Statuses and Errors](/senders/sender-statuses-and-errors)