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What happens when a payment fails?

  1. Past due. An amber banner appears across Outreach: Payment is past due. Everything keeps working.
  2. 7 days later: suspended. A red banner appears. The workspace becomes read-only for everyone, and all senders pause. Nothing is deleted.
  3. Paid again. Once the subscription is active, senders resume automatically and the workspace is writable again.

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How do I fix a failed payment?

  1. Click Update billing in the banner, or go to Settings → Billing.
  2. Click Manage billing and update your payment method.
  3. Once the payment goes through, the banner disappears and senders resume on their own.
Only the workspace Owner can do this. If you’re not the Owner, ask them.

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My senders are paused with “billing suspended” or “trial expired”

These senders can’t be resumed by hand. They resume automatically once the subscription is active. On the sender’s Danger tab, the Resume button is disabled with a note explaining this.

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Can my team still read conversations while suspended?

Yes. Everything stays readable. You can’t reply, import, enroll or change anything until billing is fixed.

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Will I lose any data?

No. Suspension pauses senders and blocks changes, but nothing is deleted.