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Every sender shows a colored status pill on the Senders list, the Dashboard and its own page. Hover the pill to see the exact reason.

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Green: Connected

The sender is working normally and carrying out actions during its working hours. No need to worry!

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Blue: Connecting

The sign-in was started but hasn’t finished. ✅ Solution: Finish the sign-in within 15 minutes, or create a new link from the sender page. See LinkedIn, Instagram, WhatsApp or a mailbox. For WhatsApp, scan the QR code from WhatsApp → Linked devices on the phone.

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Red: Re-login needed

LinkedIn or Instagram ended the session, the WhatsApp number was unlinked from Linked devices, or the mailbox’s login stopped working (a changed password, revoked access, or a rejected mail server login). All actions are held (they stay queued, nothing is lost) until the account is logged in again. A Reconnect sender task is created automatically. ✅ Solution:
  1. Open the sender and go to the Overview tab.
  2. Click Send re-login link. It’s emailed to the owner, and shown on screen for 1 hour with Copy and Open buttons.
  3. If the sender uses the Chrome extension, you can click Retry cookie reconnect instead. The status updates within a minute.
For a mailbox, the same button sends a secure sign-in link for Google, Microsoft or the mail server. See How to Connect a Mailbox. For WhatsApp, open the sender, click Send re-login link (valid for 1 hour) and scan the new QR code with the phone. A fresh 24-hour quiet period starts when it reconnects. The platform also chases this for you:
  • Extension-connected senders are retried automatically up to 4 times, at most once an hour. After that, reminder emails are sent daily.
  • Other senders get a re-login link emailed daily, up to 3 times.

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LinkedIn asked for a verification code

If LinkedIn shows a security checkpoint (for example “Enter the 6-digit code we sent you”), an amber Verification code (LinkedIn checkpoint) box appears on the Overview tab. Enter the code and click Submit code. If the box isn’t shown, click Have a verification code from LinkedIn? Enter it here.

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Red: Error

The provider reported a problem. Hover the pill for the reason. ✅ Solution: On the Overview tab, click Refresh conversations to re-import the account’s conversations, then Refresh profile to update the sender’s details. Give it a few minutes. If the error persists, check the Events tab for details.

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Amber: Paused

Paused senders don’t plan new actions. There are several reasons a sender can be paused: An auto-paused until… badge on the Overview tab shows when an automatic pause ends.

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Outreach starts in… (WhatsApp)

A blue badge, not a pause. A WhatsApp number that has just connected or reconnected rests for 24 hours before any outreach goes out. Replies still go out. Nothing to fix. See How to Connect a WhatsApp Number.

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Invites blocked until…

If LinkedIn says it “cannot resend yet”, invitations are blocked until the next Monday (the sender’s local time). Other actions carry on as normal.

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Grey: Disabled

The sender was permanently switched off. Queued actions were cancelled, live enrollments ended, and syncing stopped. Its conversations and history can still be read. To use the account again, connect it as a new sender.