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Everyone in a workspace has one of four roles. The app hides what your role can’t do, and the same rules are enforced on the server and in the Claude connector.

What each role can do

Client viewers don’t see the Senders, Sequences, Tasks, AI review or Clients tabs.

API keys act as a person

An API key belongs to the member who created it and can never do more than that person can. Lower their role, or remove them from the workspace, and the key loses the same rights immediately. A key is never an Owner.

Can reply

Separately from the role, each membership has a Can reply switch. It’s on by default. Turn it off in Members for someone who should read conversations but not answer them.

Client scope

Members and Client viewers can be limited to one or more clients. They then see only those clients’ senders, leads and conversations. A Member or Client viewer with an empty scope sees all clients. Owners and Managers always see everything.
Always limit a Client viewer to a single client.

Suspended workspaces

If a workspace is suspended for non-payment, it becomes read-only for every role and all senders pause. See Billing.