Where the delays come from
1. Every step has a default wait Each step’s Wait before this step setting defaults to 1 day ±20%. You can change or remove it in the step’s settings on the right of the builder. 2. Jitter Delays have a random ± spread, so a “1 day” wait might be 20 or 28 hours. This stops actions for many leads going out at the same moment. 3. Working hours Actions only run inside the sender’s schedule. A step that becomes due at 19:00 on a Friday waits until Monday morning (with the default schedule). 4. Nightly planning Each sender’s actions are planned once a night for the next day. Leads enrolled during the day are picked up in the next plan, unless you click Plan now on the sender’s Overview tab. 5. Random slot times Within working hours, each action gets a random time. Nothing is ever sent on a round minute. 6. Daily caps When a sender reaches its daily limit for an action, the remaining leads wait until the next working day. 7. After a connection is accepted When an invitation is accepted, the first step on the connected branch is scheduled at least 2 hours later, within working hours. 8. Priority When several sequences share a sender, leads with a lower priority number are planned first. Others may wait until capacity frees up.How to see when the next action will happen
- For a lead: open their profile. Under Sequence enrollments, look at Waiting until, or check Recent actions for queued items.
- For a sender: open its Overview tab and check Upcoming actions.