Where the delays come from
1. Every step has a default wait Each step’s Wait before this step setting defaults to 1 day ±20%. You can change or remove it in the step’s settings on the right of the builder. 2. Jitter Delays have a random ± spread, so a “1 day” wait might be 20 or 28 hours. This stops actions for many leads going out at the same moment. 3. Working hours Actions only run inside the sender’s schedule. A step that becomes due at 19:00 on a Friday waits until Monday morning (with the default schedule). 4. Planning runs Each sender’s actions are planned once a night for the next day, and topped up every 20 minutes during working hours. Leads enrolled during the day are picked up by the next top-up, so they start within about 20 minutes. Click Schedule today’s actions on the sender’s Overview tab to skip the wait. 5. Random slot times Within working hours, each action gets a random time. Nothing is ever sent on a round minute. 6. Daily caps When a sender reaches its daily limit for an action, the remaining leads wait until the next working day. 7. After a connection is accepted When an invitation is accepted, the first step on the connected branch is scheduled at least 2 hours later, within working hours. 8. Priority When several sequences share a sender, leads with a lower priority number are planned first. Others may wait until capacity frees up.How to see when the next action will happen
- For a lead: open their profile. Under Sequence enrollments, look at Waiting until, or check Recent actions for queued items.
- For a sender: open its Overview tab and check Upcoming actions.