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A failed enrollment is never a dead end. Every step on the canvas shows its Failed and Skipped counts, and clicking one opens the list.

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The failed-leads drawer

Open it from a step’s counts, or from Failed leads on the sequence top bar. Each row shows the lead, the step and why it did not go through, in plain words rather than an error code. Tick rows — or Select all on this page — and choose: Up to 500 leads per action.

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Leads that cannot be retried

Some rows are marked Cannot be retried. Retrying them would break a rule, so the platform refuses and tells you which one: Skip and Exit still work on most of these.

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Failures that fix themselves

You don’t have to watch for everything. When a sender reconnects, every one of its leads that failed with sender not connected in the last 7 days is re-queued automatically. The aim is simple: disconnect a sender mid-campaign, reconnect it, and no lead needs manual attention.

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Why there is no “restart from top”

Restarting a lead at the first step re-sends every message they already received. That is a real risk, not a theoretical one, so the button doesn’t exist. To run a lead through again, enrol them again. That goes through the enrol preview, which warns you they were contacted before and lets you decide with the facts in front of you.

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From Claude and the API

  • Claude: “which leads failed in sequence X, and why?” then “retry the ones that failed because the sender was disconnected”. Bulk recovery is confirmation-gated.
  • API: GET /v1/sequences/{id}/failed and POST /v1/enrollments/recover.