Text that is already queued
Edit a message step on a live sequence and the config panel says:12 messages already queued with the old text.Open the list to see each lead, its send time and its text. When you publish, you choose Update them too or Leave as they are. The same happens for timing. Change a delay and you are offered reschedule 40 waiting leads.
One lead at a time
The lead page has a Queued actions card listing what is planned for that lead next. Each row gives you:- View / edit — the template as stored, and the preview for this lead. Edit the text and it is sent exactly as written, with no further variable filling.
- Send at — move the action to a different time.
- Skip this step — cancel just this action; the lead carries on to the next step.
Steps are planned a day or two ahead, so a lead with nothing queued is normal. To end the sequence for the lead, exit the enrollment instead of skipping each step.
Changing the sender pool
Adding a sender to a running sequence only affects leads enrolled afterwards — unless you move the existing ones, which the builder offers to do for you. Change the Pool and you get:Move 140 waiting leads to the new sender?Only leads that have had no outbound action yet on their current sender are eligible. Nothing is sent twice and no lead ever sees two senders on the same thread. The dialog counts the rest so you know where they went:
Removing a sender offers the same choice for its untouched leads: move them, or leave them. Leads it has already contacted stay with it, or exit — with the counts shown for each choice.
Deleting a step leads are on
You’re asked what to do with them, folded into the publish dialog:- Skip in-flight cancels that step’s queued actions and moves the leads to the next step.
- Cancel in-flight ends those enrollments with the reason node deleted.
- Keep step cancels the delete.